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Frequently Asked Questions (FAQ)

Here are some frequently asked questions that we get:

How do I take care of my clear vinyl panels?

We want these vinyl curtains to serve you well for as long as possible, so we’ve included some tips for how to best take care of them.

Remove in the Summer
We recommend you remove your clear vinyl curtains when temperatures are consistently between 25 °C to 30 °C. Our clear vinyl has been manufactured to avoid shrinkage but best practice dictates it’s best to not leave them exposed to the hot summer sun. Simply rolling them up or moving them to the side still leaves them exposed, so we recommend that you completely remove them for the months of July & August and put them back up again in September.

Wash Before Storing
We also recommend you wash the vinyl curtains with soap and water and leave them dry before removing them. Do not use ammonia-based products that will cloud the material. Special Vinyl Cleaner & Conditioner is also available for deeper cleaning and to add a protective coating on both sides, leaving a light gloss which make scratches less visible and protects against drying and cracking.

Folding and Storage
After you have removed the curtains, fold them once or twice and lay them flat and store them in a temperature-controlled environment like the basement or under a bed. When you put them back up again in September it’ll only take a few days of the Sun shining on the curtains before any folds disappear.

How long will the vinyl last for?

The curtains have 5 Years of UV protection and most customers who take good care of them (instructions above) can get at least 5 Years before needing them replaced.

Are my Curtains covered under any warranty?

Yes. At MIC, all of our custom outdoor vinyl curtains are covered under a 1 Year manufacturers warranty.  If there is any defect to be found on our materials and workmanship within 1 year of the purchase date, we will repair or replace, such defects to your satisfaction. This does not include damage resulting from environmental conditions that include, but are not limited to, high winds, stormy conditions and or the curtains not being stored properly in high temperatures.

Are they made in Canada?

Yes. Our manufacturing facility is based in Burnaby, BC.

Are the Curtains Fire-Retardant?

Yes. Our clear vinyl is both UV protected and FR protected. Fire retardant simply means, when you remove the source of the fire, the flame will self-extinguish. Fire Retardant does not mean Fire-proof.

How will my curtains perform in Cold Weather?

Our clear vinyl has a cold crack resistance of -30 degrees and is well able to withstand Canadian winters.

How much wind can the curtains endure?

This is a tough question to answer, because it depends on wind speed, curtain size, attachment hardware, and temperature. All of these factors will affect the durability of your curtain in windy conditions and while our vinyl curtains are fabricated to handle the wind, they are not storm proof. If you have consistently high winds, it is best to retract the curtains and let the wind blow through to prevent damage. If the curtains remain closed in consistently high winds, the risk is the curtains may tear or break away from the attachment hardware and this would not be covered under any warranty.